Repair Process
8-Step Workflow
A structured and traceable end-to-end process. Each status triggers multi-channel notifications.
Total Traceability
Every status change is recorded with timestamp and responsible party.
Automatic Notifications
Email, SMS and WhatsApp at each key process step.
Magic Links
Secure links for customers to submit requests without an account.
Key Features
8 statuses: requested → assigned → received → quote_created → paid → in_progress → completed → shipped
Multi-channel notifications (Email/Brevo, SMS/WhatsApp/Twilio)
Tracking token for account-free tracking
Workflow validation with transition rules
Complete event history
Magic links for external submission
Frequently Asked Questions
Everything you need to know about ZIQY Repair