Collection Processes

Efficient Collection Transformation

Optimize credit processes through knowledge-embedded software

The Importance of Digital Collections

Why is a digital strategy important in debt collection management?

The importance of digitizing the collections process begins with the need to be efficient and adapt to our clients' requests.

24/7 platform availability

Adapt to customer preferences with different payment methods

Pay from anywhere and any device

Non-payment isn't always due to lack of liquidity

User perception of control improves their view

Reduce management costs and manual processes

How it works

Every day, more than 10,000 people pay through our solutions securely, easily and conveniently

01

Configuration

Segmentation, dunning process automation

Simple
02

Communication

SMS, Email, IVR call, WhatsApp

Less intrusive
03

Payment

Card, PayPal, Direct Debit, Google Pay, Amazon Pay, Cash, On-site

Safe, easy and flexible
04

Control

Receive payments, Automated reconciliation

360°

Digital Collections Results (0-30 days)

Résultats Clés

Client PerceptionChallenge Passed
Total Collections70M € in 12 months
Digital Channel Use50% of Total Coll.
0-30d Effectiveness81% (+11% -> Digital)
Costs Reduction-32% of Total Costs
43.2 M€

Collected Digital Channel

9.5 M€

Additional Collections

1.9 M€

Saved in Collection Costs

11.4M€

ROI 12 months

Our Vision of Digital Recovery

Comprehensive Debt Collection Management (Call Center + Self-Service)

Omnichannel Communications
Digital Payment Methods
Self-Service + Call Center
Conversational AI
Behavioral AI and Channeling
Adaptive Journeys and real-time events
Other Use Cases: Prevention, Containment, Refinancing, Legal

1. Comprehensive Debt Collection Management (Call Center + Self-Service)

2. Digital Data and Advanced Analytics (Centralized and Standardized)

3. Know-How (70 implementations, 12 countries)

Going One Step Ahead

In the information age, digital recovery has become an obligation. The competitive landscape, changes in customer preferences, a rigorous regulatory environment and the lack of digital capacity exposed by the COVID-19 crisis have made companies react.

A digital recovery strategy allows creating a frictionless user experience

Major platforms have modules that allow direct client management

A central system for all payment methods facilitates control

A standardized data schema allows creating AI-based models

Ready to transform your business model?

Join the leaders of the circular economy. Start your free trial today and discover the power of ZIQY.

Collection Management & Reverse Logistics Software | ZIQY